FAQ
FREQUENTLY ASKED QUESTIONS (FAQ)
Last updated: October 17, 2026
Thank you for visiting Jelly Bean Square. Here are answers to common questions about ordering, products, shipping, payments, and returns. For help, email info@jellybeansquare.com.
ORDERS & ORDERING
Q: How do I place an order?
A: Browse our store at justsohappy.com, add items to your cart, and proceed to checkout. You will be asked for your shipping address, billing information, and contact details. After your order is placed, you will receive an order confirmation email.
Q: Do I need an account?
A: No, you can check out as a guest. An account can help you manage your information and orders.
Q: Can I modify or cancel an order?
A: You can request cancellation within 24 hours of placing your order, provided it has not been processed for shipment. Email info@jellybeansquare.com with your order number as soon as possible. Once an order has been processed or shipped, we cannot change or cancel it.
Q: How do I know my order was placed?
A: Check for an order confirmation email. If you don't receive one, check your spam folder or contact us.
Q: Can I order by phone?
A: Orders must be placed through our online store. For assistance, call+1 718-343-3034 during business hours (Friday - Thursday, 7:00 AM - 7:00 PM ET).
PRODUCTS
Q: How do I choose the right product?
A: Check the product description, dimensions, and details on the product page. If you need help, please contact us before ordering.
Q: Will the item look exactly like the photos?
A: Colors and textures may appear different depending on your screen and lighting. Please read the product description for item details.
Q: Do you restock sold-out items?
A: Availability can change. Please check the product page for current stock information or contact us for details.
SHIPPING
Q: Do you offer free shipping?
A: Yes. Jelly Bean Square offers free standard shipping on orders delivered to eligible residential and commercial street addresses in the contiguous 48 United States. There is no minimum order amount for this standard-shipping offer. The shipping options and order total are displayed at checkout. See our Shipping Policy for full delivery restrictions.
Q: Where do you ship?
A: We currently ship to residential and commercial street addresses in the contiguous 48 United States. We do not ship to Alaska, Hawaii, U.S. territories, PO Boxes, APO/FPO/DPO addresses, or international destinations.
Q: How long does shipping take?
A: Orders are generally processed within 1 to 2 business days, Monday through Friday excluding U.S. federal holidays. Orders placed before 3:00 PM Eastern Time on a business day typically begin processing that day; later or weekend orders begin processing on the next business day. Standard delivery after shipment typically takes 4 to 7 business days. The estimated total time from order to delivery is 5 to 9 business days. These are estimates, not guaranteed delivery dates.
Q: How do I track my order?
A: When your order ships, we will send a shipping confirmation email with tracking information.
Q: What if tracking shows delivered but the package is missing?
A: Check around the delivery address, ask neighbors or building staff, and contact us at info@jellybeansquare.com if you still cannot find it.
PAYMENTS
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, and Discover. Available payment methods are shown at checkout. We do not accept cash on delivery, personal checks, money orders, or wire transfers.
Q: What currency are prices in?
A: Prices are listed in US dollars (USD). Any applicable taxes and the order total are shown at checkout before you place your order. Your financial institution may apply currency conversion or other fees.
Q: What if my payment is declined?
A: Check your payment details, contact your card issuer, or try another payment method. You can email us if you need assistance.
RETURNS & REFUNDS
Q: How do I request a return?
A: Email info@jellybeansquare.com with your order number and reason for return. We will provide instructions and a return authorization for eligible returns. Please review our Return & Refund Policy for the full eligibility terms.
Q: What is the return window?
A: Items can be returned within 30 days of delivery. Items must be in their original, unused condition with all tags attached and in the original packaging.
Q: Is return shipping free?
A: Return shipping costs are covered by the customer, unless the item is defective or incorrect (in which case we cover the return shipping and provide a prepaid return label). Please contact us before sending an item back so we can confirm eligibility and provide instructions.
Q: When will I receive a refund?
A: Approved refunds are processed within 10 business days after we receive and inspect your returned item. The time for funds to appear on your original payment method depends on your bank or credit card issuer. Please review our Return & Refund Policy for the applicable terms.
Q: Can I exchange an item?
A: We do not currently offer direct exchanges. You may return the original item for a refund and place a new order for the desired item. If the item was defective or incorrect, we will cover the return shipping and send the correct item.
Q: What if my item arrives damaged?
A: Email us at info@jellybeansquare.com within 48 hours of delivery with your order number and photos of the item and packaging. Keep the packaging while we review your request. We will arrange a return at no cost to you and offer a replacement or full refund.
ACCOUNT & PRIVACY
Q: How is my information handled?
A: See our Privacy Policy for details on how we collect, use, and protect your personal information. You can contact us for help with account information.
CONTACT
Email: info@jellybeansquare.com
Phone: +1 718-343-3034
Mail: Jelly Bean Square
256-09 Union Tpke, Glen Oaks, NY 11004, United States
Hours: Friday - Thursday, 7:00 AM - 7:00 PM (Eastern Time)