Refund policy

RETURN & REFUND POLICY

Last Updated: October 17, 2026

Thank you for shopping with us at Jelly Bean Square. Our Return and Refund Policy aims to ensure a smooth and transparent experience. Please review the guidelines below for eligibility, processes, and timelines for returns, refunds, and exchanges.

SCOPE AND CONTACT INFORMATION

For questions regarding returns and refunds, please contact us through any of the methods below:

Email: info@jellybeansquare.com
Phone: +1 718-343-3034
Mail: Jelly Bean Square
256-09 Union Tpke, Glen Oaks, NY 11004, United States

POLICY OVERVIEW (KEY SUMMARY)

Return Period: 30 calendar days from delivery date
Defective Report Window: 48 hours from delivery date
Order Cancellation: Within 24 hours of placement (before shipment)
Refund Processing Time: Within 10 business days after we receive your returned item, including inspection and initiation of any approved refund. Bank posting times are additional.
Return Shipping Costs: Covered by the customer unless the item is defective or incorrect (in which case we cover return shipping)

ORDER CANCELLATIONS

You may cancel your order within 24 hours of purchase at no cost, provided your order has not been processed for shipment. To request a cancellation, please contact us at info@jellybeansquare.com with your order number.

If your order has already been shipped, it can no longer be cancelled. Please follow the steps in our Return Instructions below to initiate a return after delivery.

RETURN CONDITIONS

We offer returns under the following conditions:

Return Window: Items can be returned within 30 days of delivery.
Item Condition: Items must be in their original, unused condition with all tags attached and in the original packaging.
Receipt or Proof of Purchase: Required for all returns.
Exceptions: The following items are non-returnable:
- Items that have been used, opened, or altered from their original condition
- Items returned after the 30-day return window has expired

RETURN INSTRUCTIONS

To start a return, please follow these steps:

1. Contact Customer Service: Email info@jellybeansquare.com with your order number, reason for return, and any supporting photos if applicable.

2. Receive Return Authorization: Our team will review your request and provide a return authorization number and detailed instructions within 1-2 business days.

3. Return Packaging: Safely package the item, ensuring all tags and original packaging are included, and attach the return authorization form to the outside of the package.

4. Shipping: Use a reliable shipping service with tracking. Return shipping costs are covered by the customer. If the item is defective or incorrect, we will cover the return shipping costs and provide a prepaid return label.

RETURN SHIPPING ADDRESS

Please send approved returns to:

Jelly Bean Square
Attn: Returns Department
256-09 Union Tpke
Glen Oaks, NY 11004
United States

REFUND POLICY

Refund Approval: Within 10 business days after we receive your returned item, we will complete inspection, notify you of the approval status, and initiate any approved refund.

Processing Time: Any approved refund will be initiated to your original payment method within the same 10-business-day period starting when we receive your returned item, not an additional 10 business days after approval. Your bank or credit card provider may require additional time to post the refund.

Confirmation: You will receive a confirmation email once the refund is processed.

Refund Amount:
* If the return is due to our error (wrong item or defective/damaged item), you will receive a full refund including any original shipping charges you paid.
* If the return is for a change of mind or customer error, you will receive a refund for the item price only. Original shipping charges are non-refundable.

If you do not see your refund within the expected timeframe, please check with your bank. For further assistance, contact us at info@jellybeansquare.com.

EXCHANGE POLICY

We do not currently offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order for the desired item.

If the exchange is due to an incorrect item we shipped, contact us within 30 days of delivery. If the item we shipped is defective or damaged, contact us within 48 hours of delivery. In these cases, we will cover the return shipping costs, send the correct item promptly, and process the return at no cost to you.

EXCEPTIONS AND SPECIAL CASES

Defective or Damaged Items:
If your item arrives damaged or defective, contact us within 48 hours of delivery. We will arrange a return at no cost to you (including a prepaid return label) and offer a replacement or full refund as per your preference. Please include clear photographs of the damaged item and packaging.

Incorrect Product:
If you receive an incorrect item, please contact us within 30 days of delivery at info@jellybeansquare.com, and we will cover the return shipping and send you the correct item promptly.

Lost Packages:
If your package does not arrive within the estimated delivery timeframe stated in our Shipping Policy, please contact us so we can initiate an investigation with the shipping carrier. If the package is confirmed lost, we will issue a full refund or send a replacement.

PROCESSING TIMES SUMMARY

Stage / Timeline

Return Window: 30 calendar days from delivery
Return Authorization: 1-2 business days after contacting us
Shipping Your Return: Within the 30-day return window
Inspection and Refund Initiation: Within 10 business days after we receive your returned item, we will complete inspection and initiate any approved refund.
Bank Posting Time: Your bank or credit card provider may require additional time after the refund is initiated.

IF YOU HAVE NOT RECEIVED YOUR REFUND

If more than 10 business days have passed since we received your returned item and you have not received a refund status update, contact us at info@jellybeansquare.com with your order number and return tracking information. If we have confirmed that your refund was initiated but it has not appeared in your account, please:

1. Check your bank or credit card statement again.
2. Contact your bank or credit card company, as posting times may vary.
3. Contact us at info@jellybeansquare.com with your order number and return tracking information.

CONTACT INFORMATION

If you have further questions or require assistance with returns or refunds, please reach out: